QA-003-V08 REV.06/18/2018

 

WARRANTY EFFECTIVE TRUCK BODIES & HOIST SYSTEMS BUILT AFTER JUNE 18, 2018.

 

LIMITED WARRANTY

 

Subject to the exclusions, limitations of liability, general warranty rules, and warranty claim procedures set forth below, Switch-N-Go® warrants all new products sold by Switch-N-Go® as follows:

 

 

 

 

5-YEAR LIMITED WARRANTY | Body Cable Lift Pin

 

Switch-N-Go® warrants the Body Cable Life Pin to be free from defects in materials and/or workmanship under normal use and service for FIVE YEARS from date of purchase by the customer or 66 months from date of delivery to a Switch-N-Go® distributor, whichever elapses first.  If a defect appears during the Warranty Period, Switch-N-Go®, Inc. will repair or replace (at its option) such product without charge provided applicable claim procedures are followed.

 

 

 

3-YEAR LIMITED WARRANTY | Hoist Sub-Frame Assemblies

 

Switch-N-Go® warrants the Scissor Hoist and Sub-Frame Assemblies as provided by the manufacturer to be free from defects in materials and/or workmanship under normal use and service for a period of THREE YEARS from date of purchase by the customer or 42 months from date of delivery to a Switch-N-Go® distributor, whichever elapses first.  If a defect appears during the Warranty Period, Switch-N-Go® will repair or replace (at its option) such product without charge provided applicable claim procedures are followed.

 

 

 

3-YEAR LIMITED WARRANTY | Winch and Pump

 

Switch-N-Go® warrants the winch and hydraulic pump to be free from defects in material and workmanship under normal use and service for THREE YEARS from the date of purchase by the customer or 42 months from date of delivery to a Switch-N-Go® distributor, whichever elapses first.  If a defect appears in those components during the Warranty Period, Switch-N-Go® will repair or replace (at its option) the defective components without charge provided applicable claim procedures are followed.  The repaired or replacement component will be returned to the client free of charge (via standard ground shipping).  Any expedited shipment will be at the end user/customer and/or distributor’s expense.

 

 

 

1-YEAR LIMITED WARRANTY | Switch-N-Go® Manufactured Products

 

Switch-N-Go® warrants its products including truck bodies, hoist top frames, bumpers, gate and door hinges, truck body latches, tailgate levers and mechanisms, sub-frames, body rollers, body accessories, paint and powder coat to be free from defects in material and workmanship under normal use and service for ONE YEAR from the date of purchase by the customer or 18 months from date of delivery to a Switch-N-Go® distributor, whichever elapses first.  If a defect appears in these items during the Warranty Period, Switch-N-Go® will repair or replace (at its option) these items without charge provided applicable claim procedures are followed.  The repaired or replacement item will be returned to the client free of charge (via standard ground shipping).  Any expedited shipment will be at the end user/customer and/or distributor’s expense.

 

 

1-YEAR LIMITED WARRANTY | Certain Components

 

Switch-N-Go® warrants components including hydraulic hoses, hydraulic control valves, fender kits, control pendants and winch stop switches to be free from defects in material and workmanship under normal use and service for ONE YEAR from the date of purchase by the customer or 18 months from date of delivery to a Switch-N-Go® distributor, whichever elapses first.  If a defect appears in these items during the Warranty Period, Switch-N-Go® will repair or replace (at its option) these items without charge provided applicable claim procedures are followed.  The repaired or replacement item will be returned to the client free of charge (via standard ground shipping).  Any expedited shipment will be at the end user/customer and/or distributor’s expense.

 

 

 

 

 

EXCLUSIONS:

 

Stacking of Products for Shipping

The limited warranties set forth above shall not apply to, and no warranty is given with respect to:

a product that is damaged due to being stacked/packaged, loaded, and unloaded inside of other products at the election of the end user, customer, and/or distributor in order to minimize freight expense or for other reasons;

a product that is damaged due to being stacked/packaged, for the purposes of shipping, and have not been unloaded within seven (7) days upon taking delivery;

parts, accessories or components manufactured by others, including, but not limited to, tarps, belts, springs and electrical components, bearings and motors.

Winch cables are not covered under warranty due to failures occur from abuse from shock loading or misuse from overloading the system.

Blown fuses, burnt wiring and overheated electrical components are not covered under warranty due to failures occur from installer error and/or operator misuse.

Paint, Powder, Decals and other Coatings/Finishes: 

The limited warranties set forth above for Paint, Powder Coat, Decals and/or other Coatings/Finishes shall not apply to, and no warranty is given with respect to:

a stacked product that was not unstacked within seven (7) days of receipt upon taking delivery;

a product that has been “primed only” or to be shipped raw with no finish paint, powder, and/or other finish coating;

environmental damage resulting from time spent on a dealer or distributor’s lot including, but not limited to: rust, storm damage, exposure to extreme temperatures;

paint/powder and any other finish applied or paint/powder preparation done by the customer, distributor, or other third party;

deterioration of paint/powder and appearance associated with normal wear and use;

damage from rock chips and road debris;

paint/powder deterioration caused by chemical reactions including, but not limited to, acid rain, industrial fallout, harsh road salt or salt atmosphere, and/or chemicals; and

understructure and/or inside of bodies (due to the versatile nature of Switch-N-Go® products being on an uncontrolled ground surface for much of their use).

GENERAL WARRANTY RULES: 

The foregoing warranties apply to the original installation of Switch-N-Go® Products on truck chassis only, and NOT to subsequent installations..

The foregoing warranties are void if products are purchased or used outside the mainland United States and Canada.  Hawaii, Alaska, and US Territories are not covered under warranty.

The foregoing warranties are void if the product has been abused or has been subject to other than normal usage and not used and maintained in accordance with the Operational Manual.

The foregoing warranties apply only to Switch-N-Go® products and exclude add-on attachments and modifications to such products.

The warranty of the hoist system and components is null and void if a part, accessory, truck body or sub-frame manufactured by an unauthorized third party is used with the Switch-N-Go® System.

To qualify for warranty coverage under the foregoing warranties, the Switch-N-Go® product must be properly installed only by a Switch-N-Go® authorized dealer, distributor, agent or installer and maintained and serviced properly thereafter.

Switch-N-Go® assumes no liability for the following:

Products that have been altered, modified, abused, misused, overloaded, repaired, worn-out due to normal wear and tear or damaged by corrosive materials, or any damage attributable to accident, lightning or connection to a power source having a greater rating than that specified in the operator manual.;

Loss or damage to cargo or goods carried on any Switch-N-Go® product at any time for any reason or for consequential damages arising from any Switch-N-Go® product which is found to be defective;

Loss or damage to vehicles upon which Switch-N-Go® products have been installed.

The foregoing warranties are for the benefit of the initial purchaser only and are not transferable.

THE WARRANTIES SET FORTH ABOVE ARE THE SOLE AND EXCLUSIVE WARRANTIES GIVEN BY SWITCH-N-GO® FOR ITS PRODUCTS AND ARE IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING (WITHOUT LIMITATIONS) ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, BOTH OF WHICH ARE EXPRESSLY DISCLAIMED.

Limitation of Remedies for Breach of Warranty

In the event of a breach of the limited warranties set forth above, the purchaser’s sole remedy, and Switch-N-Go’s® sole obligation, is limited to the repair or replacement of the product in question by Switch-N-Go®, at its option.  Such limitation shall apply regardless of whether the claim is characterized as arising out of breach of warranty, contract, tort (including, without limitation, fraud, fraudulent misrepresentation, negligence and/or negligent misrepresentation), strict liability, statutory liability, indemnity or otherwise.  The expense of freight for large items such as Bodies, Containers or Hoist Systems to and from the repair site shall be the sole responsibility of the purchaser.  If the repair site is other than the Switch-N-Go® factory or a location designated by Switch-N-Go®, reasonable out of pocket expenses, including, but not limited to, travel and lodging for Switch-N-Go’s® service personnel shall be the sole responsibility of the purchaser.  The purchaser shall be solely responsible for any costs associated with making the product in question accessible or otherwise available to Switch-N-Go® for the performance of repair work on, or the replacement of, the product in question.  Unless otherwise agreed in writing by the purchaser and Switch-N-Go®, Switch-N-Go® shall not be responsible for any back charges of any nature whatsoever.

WARRANTY CLAIM PROCEDURES

Warranty claims may be made by submitting a detailed description of the warranty claim and by submitting a minimum of two photos, if applicable, to an authorized Switch-N-Go® dealer, distributor, agent, or installer.  A copy of the original bill of sale with legible date of purchase and serial number (if applicable) must be submitted with the warranty claim in order to be valid.  A credit card must be provided and will be charged for the cost of the replacement parts and shipping. Once returned products are inspected and deemed warrantable, the credit card will be credited for the full amount charged.

Switch-N-Go® by its authorized representative(s) reserves the right to inspect products claimed to be defective and dispose of the claim as it sees fit, including repair or replacement.  Unauthorized repair or replacement prior to such inspection may void the warranty claim.

All products or components claimed to be defective must be returned to Switch-N-Go®, a Switch-N-Go® authorized dealer, distributor, agent, or installer for warranty evaluation within thirty (30) days of the claim being submitted unless otherwise expressed by Switch-N-Go® in writing.  The Switch-N-Go® authorized dealer, distributor, agent or installer will process the claim through Switch-N-Go®.

 

WARRANTY POLICY

 

QA-003-V08 REV.06/18/2018

 

WARRANTY EFFECTIVE TRUCK BODIES & HOIST SYSTEMS BUILT AFTER JUN 18 , 2018.

 


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